FAQ's
We aim to respond to all queries as quickly as possible however our Live Help/social channels are normally the quickest way to get a response from us.
If you'd like to write to us, drop us a line at the following address:
schuh Customer Experience Team
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
schuh registered office: schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK Tel: 00441506460250
Registered in Scotland No. 125327
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at complaints@schuh.co.uk and a member of our complaints team will be in touch.
In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.
If you need any help with a purchase from us or require assistance please email help@schuh.co.uk and the team will get back to you ASAP!
Please email all press and PR related queries to PR@schuh.co.uk and the team will respond as soon as they can.
